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FAQS

What's the order N2/O2 Generator  process?
1\  Inquiry---provide all specific requirements.
2\  Quotation---make a detailed technical proposal.
3\  Negotiation --- process, space, technical communication, layout with CAD drawings, and so on.
4\  Contract confirmation---provide correct contract details.
5\  Payment terms--- T/T 30% in advanced, balanced before shipment.
6\  Produce---mass production
7\  Shipping--- by sea, air or courier. Detailed picture of package will be provided.
8\ Installation and commissioning
9\ After-sales service 24 hours a day.

What is required for standard spare parts?

Please provide model number, serial number, shipping details , and mode of transportation.

How long should we replace the molecular sieve ?

Molecular sieve and our system is regenerative. If the generator is maintained and operated properly, the sieve will last for 8~10 years.

How often should we replace the air filter elements and valves?

To maintain peak performance and protect your investment, it is important to replace the air filter element every six months. The valves should be replaced every five years.

How long does it take to ship a standard spare part ?

An email notification from Express company will be sent to you along with tracking details as soon as it ships.

Where can I download a manual?

Please contact our Service department at service@halpgas.com to request a manual.

CONTACT US

Contact: Shelly

Phone: 13758157003

Tel: 13758157003

Whatsapp: +86-13758157003

Email: info@hipale.com

Add: Room 401,Building 1,Wanghe Garden,Tingshan Avenue,Dayuan Town,Fuyang District,Hangzhou City,P.R.China